Frequently asked Questions
How long does it take for me to receive my order?
We will process your order within 48 hours. Shipping time is 5 to 10 working days. You will receive an email with a tracking number after the order has been traveled. You can also check the status of your order by providing your order number and email.
What is your return and exchange policy?
We support 60-day returns, but this term is limited to customers located in the United States. Please visit our Return Policy for details.
How do I change my shipping address?
If you would like to change the shipping address, please send an email to: support@depthsex.com and we will process your request as soon as possible.
How do I track the status of my order?
You can log into your account to view it, or view it on the order tracking page.
How do I receive customer support?
Email: support@depthsex.com
We currently only offer to ship in the US, Canada, and Australia.
Will my items come in one package?
Yes, if you order multiple items, they will be packaged in one package.